Shipping Policy

Last Updated: July 27, 2026

Welcome to Nevue. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

• All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

• Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Shipping Times

We currently ship across the United Kingdom.

• Standard Shipping: 5–10 business days

• Processing Time: 1–3 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or peak seasons.

Shipping Costs

Shipping charges are calculated at checkout unless a free shipping promotion is active.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. Nevue is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time, please contact our customer support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We will review your request and provide an appropriate solution.

Contact Us

If you have any questions about shipping or your order, please contact us through our store's Contact Us page. We are always happy to help.

Thank you for shopping with Nevue.